Responsible Gambling

Responsible Gambling

While gambling can be an enjoyable pastime, it's crucial to approach it with responsibility. It should not be viewed as a quick way to make money. Never gamble more than you can afford to lose, and avoid trying to recover losses. Your gambling budget should not interfere with essential financial obligations such as rent, utilities, or other basic expenses. Keep an eye on your spending by regularly reviewing your activity on the account balance page. If you feel uneasy or stressed while gambling, it's advisable to take a break or consider self-exclusion.

Understanding the Risks and Consequences of Gambling Addiction

For many people, gambling is an enjoyable and harmless activity. However, it can turn problematic if an individual loses control over their time and money spent on gambling. This behavior, known as "problem gambling" or "gambling addiction," can be difficult to recognize, but it generally becomes a concern if it negatively impacts your life. Below are some common signs of a potential gambling issue:

• Preoccupation with gambling thoughts.
• Increasing the amount of money wagered to achieve the same excitement.
• Repeated unsuccessful attempts to cut back or quit gambling.
• Feeling agitated or restless when trying to stop or reduce gambling.
• Using gambling as a way to escape from issues or alleviate negative emotions.
• Attempting to recover financial losses by gambling more.
• Deceptive behavior to hide the extent of gambling.
• Risking personal relationships, work, or education due to gambling.
• Depending on others for financial assistance due to gambling-related losses.

Gambling addiction is a serious public health concern that can have damaging consequences in several areas of life, such as:

• Health: Anxiety, depression, sleep disturbances, suicidal tendencies, or substance abuse problems.
• Social: Strained relationships with family and friends, difficulties at work or school, and involvement in criminal behavior.
• Financial: Trouble managing finances and accumulating debt.

If you're concerned about your gambling, our customer service team is available 24/7 to assist you.

Promoting Responsible Gambling and Protective Measures

We are committed to providing a safe and enjoyable gambling environment while acknowledging that gambling can pose risks for some individuals. To ensure fair play and promote responsible gambling, we offer tools to help you maintain control. You can set deposit limits and apply restrictions to your gaming activity via the "My Account" section.

Taking a Break: Time-Out, Temporary Exclusion, and Self-Exclusion

If you feel the need to take a break, you can use the available gaming restrictions in the "Gaming Restrictions" section of your "My Account" page. These options include:

• Time-Out: Pause your gambling for a duration of 24 hours, 48 hours, or 7 days. This restriction applies solely to your account.
• Temporary Exclusion: Choose a temporary break from gambling for 30, 60, or 90 days.
• Self-Exclusion: Choose to exclude yourself indefinitely, or extend the exclusion period by contacting support. During this time, you will be unable to play, deposit, or receive promotional offers.

Setting Limits: Deposit, Time, and Play Status Reminders

• Deposit Limits: Set daily, weekly, or monthly limits for deposits when creating your account.
• Time Limit Control: You can set a time limit that will automatically disconnect you from the casino. Please contact our support team to set this up.
• Game Status Reminder: You can activate pop-up notifications that will show your playtime, bet amounts, and your wins or losses. You can choose from intervals of 15, 30, 45, or 60 minutes.

Self-Assessment

If you're worried about your gambling habits, we encourage you to complete our self-assessment to evaluate if your gambling may be problematic.

Stay Alert

If we notice signs that gambling may be becoming a problem for you, we will reach out to discuss implementing deposit limits or other restrictions. You may also seek additional support from organizations like Gamblers Anonymous, the National Council on Problem Gambling, GamCare, or the Gambling Therapy Helpline.

Protecting Minors

We do not permit anyone under 18 years of age to participate in gambling activities. Automated and manual checks ensure the age of account holders, and any accounts found to belong to minors will be immediately closed. To help prevent underage gambling, we advise parents to use content filters and monitor their children’s online activity.

Preventing Unauthorized Account Access

Keep your account secure by never sharing your username and password, and always log out after each session. If you suspect that someone has accessed your account without your permission, check your balance, game history, transaction details, and email receipts for any unusual activity. Immediately contact our customer service team if you notice anything suspicious.

Effective Methods to Prevent Unauthorized Access:

• Never share your account details with others.
• Always log out after playing.
• Do not share your username or password with anyone.
• Use the "Remember Password" feature for your email account, but be cautious.
• Always log out of your email account after use.
• Be especially careful when using shared computers or public devices.

Signs to Look for if You Suspect Unauthorized Access:

• Bank Account: Keep track of when you log in and out of your account and report any discrepancies.
• Game Progress: Monitor the games you've played. You can request a log of your game sessions from customer support.
• Transactions: Ensure that all transactions were carried out by you.
• Receipts: Check your email for transaction confirmations if you didn’t initiate the activity.

If you believe your account has been accessed without your consent, contact customer support immediately.

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Related Policies:

• Responsible Gambling
• Cookie Policy
• Privacy Policy